1. Who we are

Drj Electrical is an Australian business committed to protecting the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website at drjelectrical.com.au and/or using our services, you agree to the terms of this Privacy Policy as amended from time to time.

2. What information we collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Payment and billing information (we do not store full card details)
• Account login credentials
• Order history and product preferences
• Communications you send us (enquiries, feedback, support requests)
• Technical data: IP address, browser type, device information, and pages visited
• Any other information you voluntarily provide to us

We only collect personal information that is reasonably necessary for one or more of our functions or activities, as required by Australian Privacy Principle 3.

3. How we collect your information

We collect personal information in the following ways:

• Directly from you when you register an account, place an order, complete a contact form, or subscribe to our newsletter
• Through your use of our website via cookies and analytics tools (see Section 6)
• From third-party service providers such as payment processors and shipping partners
• When you contact us by email, phone, or post

Where it is lawful and practicable, you may interact with us anonymously or using a pseudonym. However, some services may not be available if we cannot identify you.

4. How we use your information

We use your personal information to:

• Provide, operate, and improve our products and services
• Process orders and manage your account
• Respond to your enquiries and provide customer support
• Send you transactional communications (order confirmations, receipts, updates)
• Send you marketing and promotional communications where you have consented or where permitted by law
• Conduct internal analytics to improve our website and offerings
• Comply with our legal obligations

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

5. Disclosure of your information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, email platforms, logistics providers, IT support)
• Professional advisers such as lawyers, accountants, and auditors
• Government and regulatory authorities where required by law
• Other parties with your consent

Any third parties we share data with are required to handle your information securely and only for the specified purpose.

6. Cookies and website analytics

We use cookies — small data files stored on your device — to enhance your browsing experience, remember your preferences, and understand how our website is used.

We may also use third-party analytics tools (such as Google Analytics) to collect anonymous usage data. This information does not identify you personally and helps us improve our website.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain parts of our website.

We also automatically collect technical data such as your IP address, browser type, referring pages, and pages visited on our website. This data is used for system administration, security, and to improve our services.

7. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Financial information is handled securely and is never stored on our systems in full. Payments are processed through secure, PCI-DSS compliant third-party providers.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. We cannot warrant the security of any information you transmit to us.

8. How long we retain your data

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

If you have an account with us, your personal information will be stored for as long as your account remains active or as needed to provide services. You may request deletion of your data at any time (subject to legal obligations that require us to retain certain records).

Comments and enquiry records may be retained indefinitely for internal record-keeping and to recognise returning users.

9. Your rights and choices

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal requirements)
• Request a copy of the data we hold about you in a portable format
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details in Section 12. We will respond to access or correction requests within a reasonable timeframe and may ask you to verify your identity before processing your request.

If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Overseas disclosure

Some of our third-party service providers may be located outside of Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles, or we seek your consent for the disclosure.

11. Changes to this policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

Where changes are material, we may notify you by email or by a prominent notice on our website.

12. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us:

• Business name: DRJ Electrical
• Email: drjelectrical.com.au
• Phone: 0420 973 985